About Yitahome
YITAHOME, a furniture brand, specializes in sleek, contemporary designs for modern homes. With clean lines and understated elegance, our range includes minimalist sofas and statement coffee tables. Affordability and high quality make YITAHOME a top choice among young professionals and design enthusiasts. With a focus on simplicity and functionality, we aim to be the go-to brand for creating stylish, modern homes. Our dedicated team consists of over 600 employees, including 63 quality inspectors and 35 designers, ensuring that our products meet rigorous standards and cater to customer needs. By leveraging technology to enhance productivity, we value customer feedback as crucial to our success. We continuously improve our offerings based on valuable insights shared by our customers.
Excellent customer service and very…
Excellent customer service and very fast shipping made this a great experience! They even honored an unused coupon for my Gazebo. The Gazebo is great! Shipped and packed very well with no missing pieces. The instructions could be more clear though. Time was lost redoing things as we figured out we did them wrong. Clear instructions would have prevented this. It seems dumb but I installed the curtains backwards because it is not clear on how to install them.
Date of experience: May 08, 2024
Apr 30, 2024
Gazebo
I recently purchased a gazebo from this company. We had a strong gust of wind and several parts were damaged. I contacted Vitahome to get the parts replaced and they promptly sent me an entire new one! I am extremely satisfied with how they responded and how I was treated. Would definitely recommend and use them for future purchases.
Date of experience: April 15, 2024
4 days ago
Great Customer Service Experience
We purchased this product in November of 2023 having a need for a recliner. The recliner shipped in a day and was very easy to assemble and was very comfortable. I noticed the right side of back was a little off (not much) and thought nothing of it because as I stated the chair was very comfortable. However, as the months progressed the sagging continued and in March the back of the chair on the right side broke; to which I tried to repair by securing the wood.
I reached out to the manufacturer (Yitahome) and explained the situation. Their customer care team responded within the day; apologized for the inconvenience and is sending a new back of the chair.
In my opinion, stuff happens always, manufacturing is not perfect. But what happens when there is an issue says a lot about a company. Their willingness to make this right 4 months after the sale means the world to me.
I have ordered other furniture online through larger sights and have not received customer service like this and some quality is just not good, and those manufacturers do not stand by their product.
This company YITAHOME ships good quality, fair price, and stands by their product. If you are thinking about buying from them, do it. Great experience.
Date of experience: April 22, 2024
Apr 27, 2024
My experience with this company was…
My experience with this company was excellent. Their customer service was higher than most companies. I purchased a Vanity with a LED mirror for my granddaughter. Within a few weeks, the LED lighting stopped working. When I contacted the company their rep, Rex, was very helpful. He offered several solutions, shipped a new transformer and when that did not fix the problem he is shipping us a new LED lighted mirror for the vanity. He was very kind and thoughtful. His prompt responses were wonderful. I would recommend this company and purchase from them again.
Date of experience: April 26, 2024
